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FAQ - CASTLE WAX

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FAQ

What payment options do you offer?

We offer Debit and Credit card payments, PayPal and Direct Bank Transfer otherwise known as BACS. Products will only be shipped once fully paid for.

Note: If you are paying by Direct Bank Transfer you will be shown our bank details on the order confirmation screen – you will also receive an order email with our bank details on.


How long will my Order take?

As soon as we receive your order we will endeavour to process and dispatch it as soon as we can however as we are a small family run business we do not hold a large volume of stock such as an Amazon type company. If your item is not in stock and needs to be ‘hand’ manufactured then dispatch may take a little longer.

For the reasons above we advise, as a guideline, that the dispatch time from us receiving your order could be up to 5 working days however on most occasions, it will be 1 to 2 days.

If for any reason your order is not going to be dispatched within 5 working days then we will contact you with an update.


How Much is delivery?

As each item and order is different the cost of delivery will vary however we continually review our prices to ensure they are kept as low as possible for both Castle Wax and you as the customer. To keep prices low we usually post orders by 2nd class mail.


Can I collect my order?

No, unfortunately we do not allow collections.


I have a problem with my order, what should i do?

First of all, we apologise if the problem has been caused by us and you can rest assured that we will do everything in order to fix any problems you may have.

The first thing you should do is get in contact with us via the contact us page and let us know your problem so that we can help you. For quicker resolution to your problems please let us know your order number when contacting us.


Why is The scent of my wax melt either too strong or not strong enough?

There are many factors which can affect the ‘scent throw’ of a candle or wax melt and there is no ‘right’ answer for getting the perfect scent throw and it will take some trial and error testing to work out what is right for you as everyone is different.

Some of the factors which affect the scent throw are as follows:

The type of burner used: Electric vs Candle

Each type of burner has advantages and disadvantages however the type used does affect the scent throw:

Electric Burner

These burners do not burn as hot as candle burners so give out less scent throw. As these burners do not burn as hot the wax melts generally last for longer and these have the added advantage of not having a naked flame which some people consider to be a safer option.

Candle Burner

As these burners use a naked flame they burn hotter than electric burners giving off more scent throw. As these burners burn hotter then wax melts generally do not last as long as wax melts in electric burners. These burners use a naked flame which some people consider to be a less safe option.

The size of the room

The size of the room is an important consideration. If you are using a small amount of wax melt to try and fragrance a large room then you may get a weak scent throw however if you are using large amounts of wax melt in a small room such as a bedroom then you may get an overpowering scent throw.

If you then mix in other variables such as the type of burner used and the natural potency of a fragrance you will see that again you that there is no ‘right’ answer and you will need some trial and error testing to work out what is right for you as everyone is different.

The amount and type of Fragrance Oil used in the wax melt.

Some wax melts will have more fragrance oil added to them so may be stronger than others however we like to keep the amount of oil used in our products the same where possible.

Some Fragrances are naturally more potent than others.

The Gingerbread fragrance is a lot more potent than a Coconut Fragrance which is more subtle. This can then affect how much of the wax melt you decide to use.

As you can see one size does not fit all so it takes trial and error to find out what works for you personally.


Why does my Wax Melt / Candle look like it has frost on it?

This is known as Frosting and it is a natural byproduct of a using a natural wax such as Soy Wax which we use in our products. Frosting is caused by tiny crystal growth that forms on the top and sides of the wax and in no way affects the burn ability or fragrance of a candle or wax melt. If you see this on our products you can use this as proof that you are indeed getting a Soy Wax product.


Why does my Wax Melt / Candle look like it is Sweating?

Sweating is the candle making term that refers to the beading or puddles of oil sitting on the surface of the candle. There are many reasons why “sweating” occurs in candles and wax melts, but often the main reason is due to temperature changes when they are stored.

Some waxes such as Soy Wax, which we use, are sensitive, and if exposed to fluctuating changes in temperatures, can cause the fragrance oils to separate from the wax causing sweating. Sweating does not affect the quality of the candle / wax melt, its burn, or scent throw. Simply wipe excess oil off with a tissue or paper towel and use and enjoy your product as normal!

Note: Always ensure that you keep any Soy Wax products in a cool, dry place out of direct heat / sun light.


Why does my Wax Melt have Smoke / Vapour coming off it?

None of our products can emit smoke. However sometimes when using the wax melts you may see vapour emitting from the wax – This is normal and is in fact the fragrance being released from the wax. Our products are highly fragranced as we use a high amount of fragrance to ensure a good scent throw. Please do not be alarmed by the sight of any fragrance vapour – It is normal and will not affect the product nor will it have any effect on you the user.


Should I use a 4 hour Tealight or an 8 hour tealight with my burner?

The size of the tealight you can use will depend on the size of the burner your are using so please consult each product page where we advise which tealights are suitable. In general we always recommend a 2 to 4 hour small tealight for safety reasons as these will naturally extinguish themselves out in the recommended maximum burn time of 2 to 4 hours. If in doubt about the size of the tealight you should be using then play it safe and use the smaller 2 to 4 hour tealights.


Do Your Soaps Have A Cosmetic Product Safety Report (CPSR)?

Yes, all of our soaps have been assessed to confirm that they are safe for use – this is sometimes also known as a cosmetic assessment. This is a rigorous process that can only be carried out by a independent and qualified person. If you are buying any handmade soaps please ensure that they are safe for use by asking if the seller has a Cosmetic Product Safety Report (CPSR).


How Can I Extend The Life Of Handmade Soaps?

As Handmade natural soap is free from surfactants or detergents they can be softer than commercial soaps and if it is left sitting in water it will diminish its life.  The best solution is to avoid the soap from coming in contact with excess water so when not using place it on a soap dish with drainage. The dish should elevate the soap to allow the water to drain away. In the shower, placing the soap on a shower rack works as well. The key is to keep the soap dry!


Last updated: January 8, 2021 at 10:04 am

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